FAQs

Q?

What areas does D Cleaning Solution (London) cover?

A.

We cover parts of Buckinghamshire, Berkshire, Hampshire, Surrey and all London areas as follows:

 

Abbey Wood, Acton, Addington, Addiscombe, Albany Park, Aldborough Hatch, Aldgate, Aldwych, Alperton, Anerley, Angel, Aperfield, Archway, Ardleigh Green, Arkley, Arnos Grove, Balham, Bankside, Barbican, Barking, Barkingside, Barnehurst, Barnes, Barnes Cray, Barnet Gate, Barnet (also Chipping Barnet, High Barnet), Barnsbury, Battersea, Bayswater, Beckenham, Beckton, Becontree, Becontree Heath, Beddington, Bedford Park, Belgravia, Bellingham, Belmont, Belsize Park, Belvedere, Bermondsey, Berrylands, Bethnal Green, Bexley (also Old Bexley, Bexley Village), Bexleyheath (also Bexley New Town), Bickley, Biggin Hill, Blackfen, Blackfriars, Blackheath, Blackheath Royal Standard, Blackwall, Blendon, Bloomsbury, Botany Bay, Bounds Green, Bow, Bowes Park, Brentford, Brent Cross, Brent Park, Brimsdown, Brixton, Brockley, Bromley (also Bromley-by-Bow), Bromley Common, Brompton, Brondesbury, Brunswick Park, Bulls Cross, Burnt Oak, Burroughs, The Camberwell, Cambridge Heath, Camden Town, Canary Wharf, Cann Hall, Canning Town, Canonbury, Carshalton, Castelnau, Castle Green, Catford, Chadwell Heath, Chalk Farm, Charing Cross, Charlton, Chase Cross, Cheam, Chelsea, Chelsfield, Chessington, Childs Hill, Chinatown, Chinbrook, Chingford, Chislehurst, Chiswick, Church End, Clapham, Clerkenwell, Cockfosters, Colindale, Collier Row, Colliers Wood, Colney Hatch, Colyers, Coney Hall, Coombe, Coulsdon, Covent Garden, Cowley, Cranford, Cranham, Crayford, Creekmouth, Crews Hill, Cricklewood, Crofton Park, Crook Log, Crossness, Crouch End, Croydon, Crystal Palace, Cubitt Town, Cudham, Custom House, Dagenham, Dalston, Dartford, De Beauvoir Town, Denmark Hill, Deptford, Derry Downs, Dollis Hill, Downe, Downham, Dulwich, Ealing, Earls Court, Earlsfield, East Barnet, East Bedfont, East Dulwich, East Finchley, East Ham, East Sheen, East Wickham, Eastcote, Eden Park, Edgware, Edmonton, Eel Pie Island, Elephant and Castle, Elm Park, Elmers End, Elmstead, Eltham, Emerson Park, Enfield Highway, Enfield Lock, Enfield Town, Enfield Wash, Erith, Falconwood, Farringdon, Feltham, Finchley, Finsbury, Finsbury Park, Fitzrovia, Foots Cray, Forest Gate, Forest Hill, Forestdale, Fortis Green, Freezywater, Friern Barnet, Frognal, Fulham, Fulwell, Gallows Corner, Gants Hill, Gidea Park, Gipsy Hill, Goddington, Golders Green, Goodmayes, Gospel Oak, Grahame Park, Grange Park, Greenford, Greenwich, Grove Park, Gunnersbury, Hackney, Hackney Marshes, Hackney, Wick, Hadley Wood, Haggerston, Hainault, The Hale, Ham, Hammersmith, Hampstead, Hampstead Garden Suburb, Hampton, Hampton Hill, Hampton Wick, Hanwell, Hanworth, Harefield, Harlesden, Harlington, Harmondsworth, Harold Hill, Harold Park, Harold Wood, Harringay, Harrow, Harrow on the Hill, Harrow Weald, Hatch End, Hatton, Havering-atte-Bower, Hayes, Hazelwood, Hendon, Herne Hill, Heston, Highams Park, Highbury, Highgate, Hillingdon, Hither Green, Holborn, Holland Park, Holloway, Homerton, Honor Oak, Hook, Hornchurch, Horn Park, Hornsey, Hounslow, Hoxton, The Hyde, Ickenham, Ilford, Isle of Dogs, Isleworth, Islington, Kenley, Kennington, Kensal Green, Kensington, Kentish Town, Kenton, Keston, Kew, Kidbrooke, Kilburn, King's Cross, Kingsbury, Kingston Vale, Kingston upon Thames, Knightsbridge, Ladywell, Lambeth, Lamorbey, Lampton, Lea Bridge, Leamouth, Leaves Green, Lee, Lessness Heath, Lewisham, Leyton, Leytonstone, Limehouse, Lisson Grove, Little Ilford, Locksbottom, Longford, Longlands, Lower Clapton, Lower Morden, Loxford, Maida Vale, Malden Rushett, Manor House, Manor Park, Marks Gate, Maryland, Marylebone (also St Marylebone), Mayfair, Maze Hill, Merton Park, Middle Park, Mile End, Mill Hill, Millbank, Millwall, Mitcham, Monken Hadley, Morden, Morden Park, Mortlake, Motspur Park, Mottingham, Muswell Hill, Nag's Head, Neasden, New Addington, New Barnet, New Cross, New Eltham, New Malden, New Southgate, Newbury Park, Newington, Nine Elms, Noak Hill, Norbiton, Norbury, North Cray, North End, North Finchley, North Harrow, North Kensington, North Ockendon, North Sheen, North Woolwich, Northolt, Northumberland Heath, Northwood, Norwood Green, Notting Hill, Nunhead, Oakleigh Park, Old Coulsdon, Old Ford, Old Malden, Old Oak Common, Orpington, Osidge, Osterley, Paddington, Palmers Green, Park Royal, Parsons Green, Peckham, Penge, Pentonville, Perivale, Petersham, Petts Wood, Pimlico, Pinner, Plaistow, Plumstead, Ponders End, Poplar, Pratt's Bottom, Preston, Primrose Hill, Purley, Putney, Queen's Park, Queensbury, Rainham, Ratcliff, Rayners Lane, Raynes Park, Redbridge, Richmond, Riddlesdown, Roehampton, Romford, Rotherhithe, Ruislip, Rush Green, Ruxley, Sanderstead, Sands End, Selhurst, Selsdon, Seven Kings, Seven Sisters, Shacklewell, Shadwell, Shepherd's Bush, Shirley, Shooter's Hill, Shoreditch, Sidcup, Silvertown, Sipson, Slade Green, Snaresbrook, Soho, Somerstown, South Croydon, South Hackney, South Harrow, South Hornchurch, South Kensington, South Norwood, South Ruislip, South Wimbledon, South Woodford, South Tottenham, Southend, Southall, Southborough, Southfields, Southgate, Spitalfields, St Helier, St James's, St Margarets, St Giles, St Johns, St John's Wood, St Luke's, St Mary Cray, St Pancras, St Paul's Cray, Stamford Hill, Stanmore, Stepney, Stockwell, Stoke Newington, Stratford, Strawberry Hill, Streatham, Stroud Green, Sudbury, Sundridge, Surbiton, Surrey Quays, Sutton, Swiss Cottage, Sydenham (also Lower Sydenham, Upper Sydenham), Sydenham Hill, Teddington, Temple, Temple Fortune, Thamesmead, Thornton Heath, Tokyngton, Tolworth, Tooting, Tooting Bec, Tottenham, Tottenham Green, Tottenham Hale, Totteridge, Tower Hill, Tufnell Park, Tulse Hill, Turnpike Lane, Twickenham, Upminster, Upminster Bridge, Upper Clapton, Upper Holloway, Upper Norwood, Upper Ruxley, Upper Walthamstow, Upton, Upton Park, Uxbridge, Vauxhall, Waddon, Wallington, Walthamstow, Walthamstow Village, Walworth, Wandsworth, Wanstead, Wapping, Wealdstone, Well Hall, Welling, Wembley, Wembley Park, Wennington, West Brompton, West Drayton, West Ealing, West Green, West Ham, West Hampstead, West Harrow, West Heath, West Hendon, West Kensington, West Norwood, West Wickham, Westcombe Park, Westminster, Whetstone, White City, Whitechapel, Widmore (also Widmore Green), Whitton, Willesden, Wimbledon, Winchmore Hill, Wood Green, Woodford, Woodford Green, Woodlands, Woodside, Woodside Park, Woolwich, Worcester Park, Wormwood Scrubs, Yeading, Yiewsley

Q?

What services does D Cleaning Solution (London) provide?

A.

We provide a commercial and domestic cleaning services in the Greater London area. Our range of professional cleaning services varies according to your demands. From External Window Cleaning of only one window to entire property refreshment service which includes: Roof Cleaning, Solar Panels Cleaning, Gutter Cleaning (optional Gutter boxes/downpipes unblocking or replacement), Window/Skylights and Conservatory Cleaning, Carpet and Upholstery Cleaning, Patio/Drive (High pressure jet wash) Cleaning (optional Conservation). Also if required (and subject to availability) - a General one-off or regular Cleaning Service for those areas where specialist is not essential

Q?

What are the operating hours?

A.

Our technicians are able to start before the early birds at 5am during summer, and 7am during the winter. The latest assignments we undertake in the winter period is 2pm, and around 5pm during the summer. Some cleaning services may occasionally be undertaken out of these hours

Q?

Does D Cleaning Solution (London) operates Nights, Weekends or on Public Holidays??

A.

Some of our technicians work Sundays and on public holidays. We understand that some cleaning services, i.e. office carpet/window cleaning, are best carried out overnight due to customers workflow. Currently these time slots are not considered as special and standard pricing is applicable

Q?

If I need to cancel do I have to pay a fee?

A.

We understand that plans can change, so we will NOT charge you if the service is postponed or cancelled for the first time. However if the cleaning service needs re-scheduling/cancelling more than once, a cancellation fee will apply. The cost is 20% of job's quote with minimum charge of £30 and is payable within 5 working days. 10% daily interest applies after this period. Certain services are not subject to a charge, such as bad weather or temperatures below 3C for outdoor work such as window, conservatory or roof cleaning. If we arrive at your property and decide it’s too risky to carry out the work because there is difficult access or an obstruction, you as the customer will have the right to one free re-scheduling. Should the service be cancelled on the second attempt, you will need to pay the cancellation fee as specified above.

Q?

Does D Cleaning Solution (London) work come with guarantee?

A.

Yes, all cleaning services we offer come with 48 hours customer satisfaction guarantee. We strive for excellence in our cleaning services and should our operatives miss a spot simply get in touch, preferably with photo of the areas concerned. Once received the evidence will be examined and our operatives may come back and re-do those bits for free.

Q?

Will D Cleaning Solution (London) charge extra on arrival/completion of job?

A.

There are no hidden fees. The price we quote is the price our customers pay and includes parking and congestion charges. Some types of services also require parking a bay directly in front of site and the customer will have to provide a visitors parking permit or to suspend a parking slot at their own expense. To avoid disappointment we kindly ask you to familiarise yourself with the parking restrictions near you prior of contact.

Please note our quotes are basic and do not include any additional services, i.e. traditional window cleaning does not include sills or frames, nor would carpet cleaning include stain removal

Q?

Do i need to be home or provide any cleaning materials?

A.

We would prefer it if you could meet our operatives on arrival and advise us of any specifics of your property and any known risks there may be. Our operatives will also quickly assess your property to check the access and the standard work flow for the services concerned. Once happy with the work process and we’ve told you how long it’s likely to take, you can continue on with your day. On completion of service, our operatives will contact for confirmation that you’re happy with the work and for payment.

Our operatives will bring all cleaning materials. Important: They are NOT allowed to use your detergents or other cleaning materials/tools